Job Description

Join the team at Hilton Grand Vacations at Sedona Summit as Assistant General Manager where you’ll play a pivotal role in delivering exceptional guest experiences and driving operational excellence in the breathtaking upper Sedona Plateau.

For over 30 years, we have been Hilton’s exclusive timeshare brand, delivering exceptional vacation experiences to more than 725,000 travel enthusiasts worldwide. At HGV, our top priority is to provide our members and guests with high-quality vacation ownership options, along with unmatched services and benefits.

In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. As such, it is essential that you possess the necessary expertise and professionalism to ensure that our operations are conducted in an efficient and effective manner.

Key Responsibilities:

Financial:

• Builds and leads Association(s) operating and retail budgets.
• Develops and maintains cost & labor controls

Quality Standards:

• Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.
• Determines most appropriate and efficient method to address and seek innovative solutions.
• Monitor daily service levels in customer interactions.
• Remains alert to potential problems or areas of concern, ensuring appropriate action.

Development of People Leaders:

• Coaches, guides, and directs seven (7) department leaders.
• Counsels direct reports on job-related matters.
• Guides and advises employees to achieve established goals and objectives.

Team Member Engagement & Community Involvement:

• Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.
• Lead daily leadership stand up meetings.
• Participate in department-specific meetings.
• Lead monthly staff meetings for the Executive Leadership.
• Lead quarterly team member town hall events & engagement

We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits – Now available on day one of employment!

Key skills and experience required:

• Minimum 7 years of direct resort operations experience
• Minimum 5 years of Managerial or Director level experience
• Previous time share experience strong preferred
• Excellent verbal and written communication skills
• Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects)
• Service Culture Building/ Engagement
• Computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree
• 6 to 8 years in a related field
• 5+ years in a managerial role

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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