Call Center Representative (Remote Delivery Services Associate) Pay Range Base pay: $18.00/hr – $18.00/hr. Starting pay is $17.50/hr + depending on experience. Actual pay is based on skills and experience. About the Role At Meridian Trust, we believe in helping our members—and our employees—Pursue Their Possible. As a Call Center Representative, you will play a key role in delivering exceptional customer service and support while helping us create memorable experiences for our members. This is an in‑office position that requires working a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Responsibilities Communicate with members by phone, chat, email, and Interactive Teller Machine (ITM) to assist with financial transactions. Verify account balances, transfer funds, collect loan payments, reorder debit cards, reissue PIN numbers, and perform related banking services. Maintain accurate and up‑to‑date records of all member interactions. Adhere to company policies and procedures while delivering high‑quality service. Qualifications Excellent communication skills. Strong computer skills with attention to detail. Comfortable working in a fast‑paced team environment. No prior call‑center experience required. Benefits A dynamic and supportive work environment. Competitive pay and comprehensive benefits including medical, dental, vision, 401(k) with employer match, employer‑paid life insurance, paid holidays, paid time off, and flexible spending accounts. Opportunities for growth and career development. A culture that values innovation, teamwork, and service. The chance to make a real impact in the communities we serve. Seniority Level Entry level Employment Type Full‑time Job Function Other Referrals increase your chances of interviewing at Meridian Trust Federal Credit Union by 2x. #J-18808-Ljbffr Meridian Trust Federal Credit Union
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