Job Description

Description We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction. Responsibilities: - Respond to a high volume of inbound calls with professionalism and a friendly demeanor. - Address customer inquiries, provide accurate product information, and offer effective solutions. - Utilize multiple computer systems to locate, analyze, and document necessary information efficiently. - Maintain a customer-first approach, demonstrating empathy and understanding during interactions. - Accurately update customer accounts and document all interactions in the system. - Work collaboratively with other departments to resolve complex customer issues. - Consistently meet or exceed performance metrics and quality standards. - Stay informed about company products, industry updates, and relevant policies. - Provide feedback and suggestions to improve processes and enhance customer experiences. Requirements - At least 1 year of experience in an inbound call center environment. - Minimum of 2 years of customer service experience. - Strong verbal and written communication skills with attention to detail. - Ability to navigate and utilize multiple computer systems and applications. - Proven multitasking skills to manage high call volumes effectively. - Typing speed of at least 35 words per minute. - Flexibility to work nights, weekends, and overtime as needed. - Bilingual Spanish/English skills are an advantage. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Night shift, Weekend work,

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