Job Tittle- Senior Change Manager
Remote
Job Description :
Background in IT services companies (not manufacturing).
Exposure to IT Service Management (ITSM) is nice-to-have.
Portfolio/work samples of past change management/communications are highly valuable.
Job Sumary
As a Senior Change Manager you will be supporting one or more initiatives that impact strategic goals. You will partner with leaders, program managers, product managers, and subject matter experts to define and implement end to end change plans that support the business goals of the program to minimize disruption and increase end user adoption.
Responsibilities
Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to effectively drive organizational change for technology programs
Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
Deliver on all areas of change including stakeholder and end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, reinforcement, etc.
Drive continuous improvement, incorporating feedback and lessons learned from other client programs, flexing plans to the needs of the business
Partner with business and technical teams to deliver on the change management plans of the program
Establish and report on metrics for business reading, leading indicators, and end user adoption
Provide post release support to end users (office hours, communications, training materials revision, etc.) as needed in partnership with the program team
What you need to succeed
Bachelor's Degree in Business, Organizational Change Management, Communications, or related field, or equivalent practical experience
Proven expertise in organizational change principles and application, including at least 7 years of relevant experience; certification is a plus
Exceptional communication skills using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
Strong emotional intelligence and ability to establish and maintain trusting relationships
Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexibility and resourcefulness; resilience in ambiguous situations
Ability to collaborate effectively across various functions and levels in an organization
Technical capability and demonstrated use of metrics and analytics
Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
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