Job Description

Job Description

Job Title: Chief Operations Officer (COO) Department: Executive Reports to: President & CEO Job Type: Full Time, Salary, Exempt Job Location: Chicago Salary Range: $110,000$150,000 (Rincon Building Spaces, Restoring Communities)

About Rincon

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of highquality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description What the Role Entails

The Chief Operating Officer (COO) is a pivotal member of the Executive Leadership Team, responsible for turning the strategic vision of the President & CEO into operational reality across all departments and affiliates. Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates. The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.

Company Culture Our Values

• Dedication Embodying effective and transparent leadership and quality client care.
• Education Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability Consistent service delivery, measurable success, and sensible financial management.
• Advocacy Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion Embracing culturally diverse communities and equality through sensitivity to individual needs.

Areas of Accountability What You Will Be Doing

1. Operational and Executive Leadership

   Operationalize and execute the President & CEOs organizational vision. Convert the CEOs strategic priorities into clear, actionable operational goals. Develop outcome driven annual and quarterly action plans to advance operational goals. Drive the daytoday execution of programs and operations of RFS to ensure unified performance and alignment. Convene and facilitate crossagency meetings, including RFS departments and affiliates. Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.

2. Operational Excellence Across Departments & Affiliates

   Oversee daily operations across multiple service lines and affiliated entities. Standardize systems, processes, and policies to ensure efficiency, quality, and consistency. Lead infrastructure expansion and integration efforts supporting organizational growth. Advance technology, performance, and facilities strategies to sustain excellence at scale.

3. Accountability, Mission and Governance Alignment

   Ensure that operational decisions align with Boardapproved strategic goals, policies and directives from the President & CEO. Integrate mission principles, diversity, and equity frameworks across all service areas. Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc. Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.

4. Financial Stewardship & Resource Optimization

   Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes. Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures. Oversee daytoday operational efficiency, cost controls, resource allocation, and budget performance across departments. Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space.

5. Leadership & Culture Development

   Foster an ethical, serviceoriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive. Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management. Implement individual Leadership Development Plans (LDPs) that promote advancement, innovation, and retention. Lead a strong management team that exemplifies shared leadership, collaboration, inclusion, and accountability.

6. Data, Evaluation, and Impact Measurement

   Oversee the integration and uploading of data into the unified Data and Performance Dashboard, linking finance, programs, and operations. Ensure accurate, consistent, and timely data reporting to support KPI deliverables and informed decision making. Use analytics to identify organizational strengths, gaps, and opportunities for innovation and improvement. Prepare Quarterly Performance Accountability Reports (QPRs) with actionable recommendations for President & CEO review.

7. Risk Management and Organizational Integrity

   Proactively identify operational and strategic risks and develop mitigation strategies. Maintain strong financial, operational, and reputational safeguards across all divisions. Partner with compliance, legal, and HR departments to uphold all ethical, professional, and regulatory standards. Ensure successful completion of audits, accreditation reviews, and regulatory compliance measures. All duties as assigned.

8. Executive Reporting and Evaluation Protocol

   To ensure full accountability under the stewardship of the President & CEO, the COO will adhere to a structured performance reporting cadence.

Ideal Candidate Profile

The ideal candidate is an operations and valuesdriven leader who blends nonprofit management expertise with business acumen. You bring a record of scaling impact, integrating systems, meeting financial targets, and fostering excellence across complex organizations. You thrive in fastpaced, missionfocused environments and are skilled at balancing visionary strategy with disciplined execute.

The Knowledge and Expertise that Matters Most

• Operational Stewardship Accountability and Transparency
• Operational Excellence
• Ethical and Servant Leadership
• DataDriven Decision Making
• Mission Alignment and Execution
• Collaborative Vision Implementation
• Executive Reporting and Evaluation Protocol

Reporting Cadence and Evaluation Protocol

1. Weekly KPI Review

   Conduct weekly KPI reviews with the President & CEO focusing on progress toward financial, programmatic, and strategic targets. Identify immediate operational adjustments or corrective measures to sustain alignment with executive directives.

2. Monthly Monitoring and Executive Reporting

   Submit a comprehensive Monthly Operations Report detailing: positive performance trends; areas requiring focused intervention or resource realignment; updated KPI outcomes and department progress metrics. Present highlights, challenges, and forwardlooking projections during monthly Executive Team meetings.

3. Quarterly Performance Accountability Report (PAR)

   Provide an integrated summary of all departmental performance outcomes for CEO and Board review. Include datadriven analysis demonstrating alignment with financial goals, program benchmarks, and strategic milestones.

4. Annual Evaluation

   Participate in an annual performance evaluation conducted by the President & CEO assessing overall operational impact and achievement of established KPIs. Results will be tied to performancebased compensation incentives.

Key Performance Indicators (KPIs)

• Documented growth in access to services and number of clients served.
• Achievement of financial performance targets and operational efficiency benchmarks.
• Fulfillment of programmatic goals reflecting missiondriven outcomes.
• Successful compliance and audit results meeting or exceeding all standards.
• High employee retention, engagement, and leadership development rates.
• Timely submission and implementation of accountability reports, dashboards, and executive directives.

Position Qualifications What Is Required to Perform the Role

• Minimum of 5 years of progressive executive leadership experience in operations, program administration, or nonprofit management.
• Masters Degree in Public Administration, Business Administration, Education, Behavioral Health, or a related field required.
• Licensed Clinical Professional (LCSW, LCPC) preferred, but not required.
• Demonstrated success in implementing accountability frameworks and performancebased management systems.
• Proven success leading crossfunctional teams in a complex or affiliatebased environment, and meeting or exceeding financial targets.
• Deep understanding of organizational finance, budget management, program design, compliance, and regulatory oversight.
• Exceptional communication, leadership, team building, and analytical skills.
• Demo

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