The Clean Energy Solutions Specialist is responsible for engaging in consultative conversations with potential customers who have inquired about Generac’s backup power products. Provides support by answering questions, addressing concerns, overcoming objections, and encouraging customers to schedule appointments as appropriate. Major Responsibilities include: Inbound Communication - Answer in-bound pre-sale questions over the phone, email, and web chat regarding Clean Energy, Honeywell, and GRID products. Customer Education - Educate consumers on the benefits of having an authorized sales dealer perform an in-home consultation. Department Standards - Maintain department expectations, including customer satisfaction, productivity, and adherence to company policies. Outbound Communication - Perform outbound calls to confirm program participation, follow up with potential customers, and re-engage relationships via phone and email. Sales Cycle Management - Track sales leads, re-initiate sales cycles, identify root causes of non-purchase, and address issues with product knowledge. Sales Targets - Responsible for hitting outbound sales targets. Dealer Coordination - Maintain effective relationships with Generac sales dealers to facilitate buying decisions. Minimum Job Requirements include an Associates degree or equivalent experience, 1-year related sales/retail/marketing experience, technical knowledge in clean energy solutions, problem-solving skills, excellent communication and negotiation skills, ability to work autonomously and in a team, and flexibility with schedule. Preferred qualifications include a Bachelor’s degree and bilingual skills. Physical demands include regular talking, hearing, standing, walking, occasional stooping, bending, lifting up to 25-50 pounds, frequent computer work, and occasional travel.
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