Customer Experience Manager Job at Symbiotic Services, Dallas, TX

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  • Symbiotic Services
  • Dallas, TX

Job Description

Job Description

Job Description

Overview

Symbiotic Services is seeking an experienced Customer Experience Manager to lead customer-centric strategies for a premier furniture manufacturer. This role involves overseeing key operational departments, improving customer satisfaction, and driving continuous improvement. The ideal candidate will align customer-focused activities with organizational goals and ensure a seamless customer journey.

Primary Responsibilities
  • Manage the Customer Experience , Order Entry , and Marketing Fulfillment departments.
  • Collaborate across teams to optimize the customer journey and ensure satisfaction.
  • Represent the Customer Experience function within the Senior Management Team.
  • Develop and implement systems to gather and act on customer feedback for ongoing improvement.
  • Lead, mentor, and inspire a high-performing, customer-focused team.
  • Foster a positive, motivated work environment while maintaining high service standards.
Key Skills & Experience
  • Proficiency in customer frameworks like Zendesk, NPS, CSAT , and digital experience tools.
  • Strong analytical, leadership, and problem-solving skills.
  • Excellent communication and stakeholder influence capabilities.
  • Industry experience in furniture manufacturing or related fields is highly desirable

Minimum Requirements

  • Bachelor’s degree in Business, Marketing , or a related field ( MBA preferred ).
  • 7+ years in customer experience or success roles , with at least 3 years in leadership.
  • Proven track record in customer strategy execution and team development.
  • Familiarity with enterprise planning tools like Oracle or MRP

This is an exciting opportunity for innovative leaders with a passion for enhancing customer experiences in the furniture manufacturing industry.

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