Customer Service Representative Job at McWilliams Heating Cooling Plumbing, Lufkin, TX

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  • McWilliams Heating Cooling Plumbing
  • Lufkin, TX

Job Description

Job Description

Job Description

Description:

We are looking for a dedicated and customer-focused Customer Service Representative to serve our customers.   

Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization. 

Key Responsibilities of our Customer Service Representative: 
  • Answer all incoming client calls promptly and follow our scripting process.  
  • Serve as the first point of contact for customers and deliver a courteous and professional experience every time.  
  • Following our process, accurately schedule service and maintenance appointments.  
  • Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.  
  • Make outbound calls to Club Membership clients to schedule seasonal maintenance.  
  • Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.  

Requirements:

 

What You Bring to the   Customer Service Representative role:
  • Previous experience in a customer service or call center role (required)  
  • Knowledge of plumbing or home services industry (required)
  • Ability to follow a process
  • Strong attention to detail and excels in accuracy.  
  • A courteous and pleasant demeanor—whether on the phone or off  
  • Excellent time management, organization, and problem-solving abilities  
  • Bilingual a plus, but not required  

Pay $16-18 an hour 


If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you !

 

#PM25

PIf9ff3a906565-25405-38650432

Job Tags

Seasonal work,

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