Job Description

Primary Objective

The Hotel is family owned and operated under a franchise agreement, maintaining 82 guest rooms. It is a limited-service property with a staff of 15-20 people at any given time. The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, establish priorities consistent with hotel objectives and supervise the daily operation of the Hotel as efficiently as possible. They must maintain a qualified staff to produce the highest volume of sales and affect the greatest profit while projecting a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel.

Duties and Responsibilities

1. Quality Standards -Oversees and communicates standards set forth by the Franchise and Ownership for proper guestroom cleanliness, maintenance of all facilities, service and employee performance.
2. Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Establishes programs and goals to improve employee morale and motivation. Maintains daily check on payroll performance and takes affirmative action to control payroll costs. Directly supervises all department heads not limited to front office, housekeeping, operations and maintenance. In the absence of any department head, General Manager is directly responsible for all employees.
3. Forecast and Planning – Responsible for sales, forecasting, quality control, safety, etc. Assists in developing and maintains operating budgets. Obtains and manages current, competitive rate and inventory information. Remains competitive in every area and produces and achieves budgetary goals.
4. Sales - Sell potential guests both within the hotel and outside the hotel. Corresponds with and greets group leaders.
5. Hotel Building Improvements – Maintains, prepares, hires and oversees all outside contractor work being done at the Hotel as well as any internal projects completed by the maintenance department.
6. Controls Expenses – Checks, controls and approves all hotel expenses. Responsible for all products, inventory, and consumable items used in the Hotel. Responsible for all Hotel equipment, building, and furnishings. Approves requests and places orders for purchases of all items based on the need of the Hotel’s operations. Responsible for accurate record keeping of all revenues and accounts receivable.
7. Safety and Sanitation - Inspects the property on a daily basis and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
8. Human resources - Responsibilities include evaluating and formulating policies relating to company personnel including but not limited to employee benefits and labor relations. Manager supervises every aspect of employee relations.

Supervisor: Reports to Owner. The General Manager reviews all significant items with owner for information purposes, policy decisions, large purchases or assistance requests.

Requirements

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, have reliable means of transportation to work and preferably reside within close proximity to the Hotel. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Operational knowledge of all phases of the hotel; special knowledge of budget and accounting, sales procedure, development and motivation of personnel. Must be able to change activity frequently and cope with interruptions.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Minimum of three years of hospitality industry experience, experience handling cash, accounting procedures, and general administrative tasks. Business management experience also considered. 

The General Manager position requires a High School diploma or general education degree (GED) and preferably either a two year business degree or a four year business degree (or equivalent combination of education and experience).

A Certified Hospitality Administrator or other hospitality designation is preferred.

LANGUAGE SKILLS: General Managers must have developed language skills to the point to be able to:

Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.

Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

Ability to speak effectively in English before groups such as customers or employees.

Additional knowledge of Spanish is a plus. 

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, verbal communications, and visual acuity. Requires frequent stair climbing on an almost daily basis. Occasionally requires heavy lifting <10 pounds. 

COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

Microsoft Word, Microsoft Excel, Property Management System (PMS) programs , Quick Books, and Payroll programs.

Salary and Benefits will be negotiated based on qualifications.

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