Job Description
Healthcare Customer Service Representative (Remote — Houston, TX Residents Only)
IMPORTANT — Fraud Alert: RemX will never ask for any form of payment prior to or during the hiring process. If anyone requests payment, notify us immediately — this is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Providing falsified information may result in investigation and further action.
IMPORTANT — Remote Role & ID Verification: You’re being considered for a remote position with RemX. As part of our identity verification process, we will conduct a video interview and— with your consent —take a screenshot of you holding your photo ID. This image will be securely stored and used by our training team to periodically confirm your identity during the training period.
About the Opportunity
We’re hiring motivated, customer-focused professionals to support a Fortune 500 pharmaceutical client in a rewarding work-from-home role. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Title: Healthcare Customer Service Representative
Pay: $16/hr — weekly pay + benefits
Schedule: Mon–Fri, 8:00 a.m.–9:00 p.m. EST (must be able to work any 8-hour shift within this window)
Location: Houston, TX residents only (remote)
Start: Projected mid-October 2025
Equipment: Provided and shipped to your home
What You’ll Do
Deliver exceptional customer service and patient support via inbound (and occasional outbound) calls
Verify patient information and review billing and medical details
Assist patients with questions related to prescription benefits and access
Document interactions with accuracy and confidentiality
Operate in compliance with Federal Health Care Program guidelines and company policies (including HIPAA)
What We’re Looking For
Must-Have:
1+ year of recent call center experience (no exceptions)
Private, quiet, distraction-free workspace
Ability to log in and work full scheduled shifts without interruption
High-speed internet with wired connection (mobile hotspots not accepted)
Basic troubleshooting skills for common remote tech issues
High school diploma or equivalent
Commitment to meeting/exceeding required KPIs
Nice-to-Have:
Knowledge of medical terminology , HIPAA , and patient privacy practices
Prior healthcare, pharmacy benefits, or reimbursement support experience
Strong attention to detail and accurate data entry
Why You’ll Love It Here
Weekly pay with comprehensive benefits
Equipment provided
Career growth supporting a Fortune 500 client
Collaborative, mission-driven team improving patient access to therapy
How to Apply
Complete your application at Choose the Phoenix Branch when filling out your application.
Email your resume to Yolanda.Deleon@remx.com with subject line: “Healthcare CSR – Houston Remote” .
In the body of your email, please confirm:
You reside in Houston, TX
You have 1+ year of recent call center experience
You can work any 8-hour shift between 8 a.m.–9 p.m. EST, Mon–Fri
You have wired high-speed internet and a quiet workspace
Equal Opportunity: RemX is an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive environment. If you need a reasonable accommodation during the application or interview process, please let us know.
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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