Job Description

Job Description

Job Description

Description:

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

RESPONSIBILITIES:

• Approach all encounters with guests and employees with a smile.
• Monitor and direct all Housekeeping and Laundry leadership.
• Oversee the day-to-day operations and assignments of the housekeeping staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Participate in required M.O.D. coverage as scheduled.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Conduct weekly walk through with General Manager and Property Engineer.
• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
• Perform any other duties as requested by the General Manager.

QUALIFICATIONS:

• At least 5 years of progressive experience in a hotel or a related field
• Supervisory experience required.
• An operational knowledge of Microsoft Office suite

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