Job Description

Job Title: IT Support Analyst

Location: Cincinnati, OH 45249

Start Date: Right Away

Job Type: Contract to Hire

Pay Rate: $19.00-$20.00/hr

Schedule: Eligible for Remote

Keywords: #HelpdeskSupportJobs #ITjobs

JOB RESPONSIBILITIES

• Respond to customer technology questions and issues across multiple channels, including phone, e-mail and tickets remotely. Committed to being responsive to our customers and providing a friendly ear.
• Support governance, regulatory and compliance needs by following documented policies and procedures.
• Provide continuous feedback into processes for improvement.
• Ask educated questions and listen to customers to determine root cause of issues, and then resolve them.
• Constantly grow and expand your knowledge and skills.
• Proactively identify, document, and mitigate risk for company and our customers.

REQUIRED QUALIFICATIONS

• A high school diploma or equivalent with 1+ years of relevant experience OR Bachelor's Degree in lieu of experience.
• Experience with Microsoft Windows Desktop and Server, Microsoft 365 and Mac OS.
• Desire and motivation to learn more technology, including Remote Monitoring and Management software (ConnectWise Automate, Zendesk, etc.), conferencing tools (Zoom, Teams, etc.), Remote Desktop, Active Directory, Tablets/Phone/Desktop setup, antivirus tools, internet and LAN troubleshooting (DNS, DHCP, etc.), and general troubleshooting of common desktop/network peripherals.
• Ability to work independently as well as part of a remotely managed and operated team in a fast-paced environment.
• Highly motivated self-starter with a drive for continuous improvement, and strong attention to detail.
• Team player who possesses a desire and ability to work in a customer-oriented technology environment.
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.

Belcan is a leading provider of qualified personnel to many of the worlds most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide.

EOE/F/M/Disability/Veterans

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