Job Description

Job Description

Job Description

Join Ithaka Hospitality Partners on an Exciting Journey!

Are you ready to be part of something extraordinary? Ithaka Hospitality Partners is seeking dedicated and vigilant individuals to join our team at Elevation Convening Center & Hotel, a purpose-driven and sophisticated destination offering exceptional experiences for every guest.

We are currently hiring a Loss Prevention Officer , a key member of our security team responsible for maintaining a safe and secure environment for guests, associates, and property. This role monitors and investigates incidents, enforces hotel policies, and proactively identifies potential risks to prevent theft, property damage, and safety hazards. It is an exciting opportunity to join a high-energy, guest-focused team where your attention to detail, professionalism, and commitment to safety will help protect both our guests and our brand.

Job Summary:

The Loss Prevention Officer is responsible for conducting routine, detailed safety and security inspections and for accurately completing safety and security checklists, reports, and other required documentation. This role helps ensure the safety and security of all hotel outlets, supporting a secure environment for guests, associates, and property.

Duties & Responsibilities:

• Performs all essential functions associated with the position of a Loss Prevention Officer as detailed in the Loss Prevention Training Manual.
• Acts as the Manager on Duty for the complex during the overnight shift.
• Greet and interact with internal and external guests.
• Maintain the integrity of the guest's privacy, including confidentiality of personal information.
• Routinely walk the interior and exterior of the building and accurately complete daily inspection reports as required.
• Direct and coordinate emergency response efforts as required.
• Use specified software programs to complete detailed tours, inspections and to document and report any deficiencies found during inspections to the applicable department.
• Provide security presence during high-profile events or other events, functions, and activities as directed by the Loss Prevention Supervisor.
• Review and monitor and maintain CCTV (Camera System) systems as needed.
• Complete required tasks and assignments as directed by the Loss Prevention Supervisor.
• Secure and document lost and found items according to SOP.
• Maintain a neat and organized work area.
• Maintain the integrity of company proprietary information and protect company assets.
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions during tours and inspections to ensure a prompt response. Complete accident/incident reports as required.
• Develop and maintain a positive working relationship with all departments.
• Monitor public areas for unusual activity and potential threats.
• Conduct package checks of employees exiting the building.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.

• Ability to remain calm in various situations and use sound judgment.

• Ability to read and interpret documents such as SOP, Safety Rules, OSHA regulations and Training Manuals

• Ability to follow instructions, prioritize and multi-task.

• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• High school diploma or equivalent is required.

• Loss Prevention/Security experience is preferred.

• CPR and First Aid certification or the ability to obtain the certification.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 60 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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