Job Description

Senior UX Researcher

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

This position is located at our headquarters in Columbus, OH and will be onsite four days per week. A Brief Overview As Senior UX Researcher you will be responsible for identifying and leading research activities that provide actionable insights and ultimately build empathy around user needs. You must have experience with both generative and evaluative research, leveraging a variety of different quantitative and qualitative methods. You will lead research activities across the entire Safelite digital ecosystem, regularly sharing insights and recommendations with stakeholders. You will be part of several Product Teams, partnering closely with product and design to test concepts and understand use cases, pain points, and unmet needs. Your work will inform product decisions and design iterations. You will encourage ever deepening empathy from your direct team as they continually figure out ways to better understand our current and future customers.

What you will do

• Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience. This includes working to recruit, moderate, synthesize and share research findings.
• Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings.
• Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations.
• Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact.
• Mentor junior researchers and contribute to the development of research best practices and toolkits.
• Performs other duties as assigned
• Complies with all policies and standards

What you will need

• Bachelor's Degree or equivalent
• 4-6 years experience in UX research.
• Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses.
• Experience managing a complex workload and prioritizing in accordance with business needs.
• Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
• Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc. (High proficiency)
• Advanced in data visualization tools such as Excel, Tableau, Discover, etc.) (High proficiency)
• Advanced knowledge in repository management and tagging standards (High proficiency)
• Ability to speak fluently about metrics, revenue impact and product strategy
• Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle.

What You'll Get:

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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