Job Description
Job Summary:
-The Senior Network Infrastructure Engineer leads the planning and implementation of network projects. This role determines requirements, performs pre-project planning, project implementation and provides operational technical support to meet expected functionality of new or existing network hardware or software systems.
-The engineer leads in providing technical support for network-related incidents, proactively monitors system health and ensures all configurations comply with hospital security policies, Health Insurance Portability and Accountability Act (HIPAA) regulations, and industry standards.
-They develop and maintain accurate network documentation and leads projects requiring cross-functional collaboration.
Shift/Schedule Details: Mon-Fri 8:00am -4:30 pm (after hours on call/Rotation) Incentives (Sign-on Bonus / Relocation): Relocation assistance if eligible Additional Notes (if any): Must have 3 years related experience ( will be day to day support of Network LAN Firewall)
Job Responsibilities:
-Establishes network goals and objectives which are consistent with Saint Francis Health System (SFHS) information systems' overall project planning and objectives.
-Provides operational technical support to computer services, application programming, user departments, and outside clients as required to remedy technical difficulties and to meet the service level objectives.
-Provides technical planning for users, information services, and network services departments.
-Performs business hours and after hours on-call responsibilities as required.
-Performs site visits and support work across hospital campuses and remote clinic locations as needed.
-Plans, designs, configures, and implements network software/hardware with minimal impact to overall network availability and performance.
-Designs and ensures the functional, operational and administrative, requirements and specifications for networks are met in accordance with institutional and departmental policy and procedures.
-Plans, implements, and ensures that network software systems are maintained at optimum levels of product maintenance as specified by respective vendors, and as appropriately enhanced for use at Saint Francis Health System.
-Develops and maintains complete standards and documentation for networking hardware, software architecture, and configurations.
-Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.
--Working Relationships:
-Coordinates activities of others (does not supervise).
-Leads others in same work performed (does not supervise).
-Works directly with patients and/or customers.
-Works with internal and/or external customers via telephone or face to face interaction.
-Works with other healthcare professionals and staff.
-Works frequently with individuals at Director level or above.
Skills:
Required Skills & Experience:
-Minimum three (3) years related experience.
-Solid knowledge and in-depth understanding of Windows workstation support, Transmission Control Protocol (TCP)/Internet Protocol (IP) transport, routing protocols, physical network design and troubleshooting, use of network diagnostic tools and Microsoft networking protocols.
-High-level knowledge of enterprise infrastructure technologies, including networking (Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Multiprotocol Label Switching (MPLS), Virtual Local Area Networks (VLANs), and server operating systems (Windows Server, Linux, Unix).
-Some knowledge of modern data center architectures including Ethernet Virtual Private Network (EVPN), Virtual Extensible LAN (VXLAN), and spine-leaf designs.
-Deep knowledge of enterprise security integration, including firewalls, Virtual Private Networks (VPNs), Intrusion Detection and Prevention Systems (IDS/IPS), Network Access Control (NAC), and zero-trust frameworks.
-Strong knowledge of infrastructure monitoring and performance management tools, such as SolarWinds, Splunk, Wireshark, and Microsoft System Center, with the ability to design proactive monitoring and alerting strategies.
-Knowledge of automation tools, such as Python and Ansible, to streamline provisioning, configuration management, and system scaling.
-Effective communication skills, both written and verbal that present clear and concise information.
-Excellent leadership skills, with the ability to mentor engineers, present infrastructure strategies, and collaborate with executives, stakeholders, and vendors.
-Skills in capacity planning, High Availability (HA), Disaster Recovery (DR), and business continuity design, ensuring resilient and redundant systems to support critical operations.
-Effective ability to organize and prioritize work in an effective and efficient manner with the ability to perform under stress in emergency situations.
-Strong ability to perform detailed network research as required to provide effective network support.
-High-level ability to troubleshoot and utilize diagnostic expertise across multi-vendor, complex enterprise environments.
-Ability to lead large-scale infrastructure projects, balancing performance, cost, and security considerations, while aligning designs with organizational requirements.
Preferred Skills & Experience:
-Three (3) years of large network infrastructure (>1000) support experience.
Education:
Required Education:
-Bachelor’s degree in Computer Science, Telecommunications Engineering, or related field.
Preferred Education:
-N/A
Required Certifications & Licensure:
-Off-campus system support duties will require use of a private vehicle.
-Valid driver’s license, Motor Vehicle Report and proof of vehicle liability insurance in the amount required by SFHS guidelines.
Preferred Certifications & Licensure:
-Aruba Certified Associate - Mobility (ACA - Mobility).
-Aruba Certified Professional - Mobility (ACP - Mobility).
-Juniper Networks Certified Internet Associate – JNCIA.
-Juniper Networks Certified Internet Specialist – JNCIS.
-Fortinet Certified Fundamentals (FCF).
OR
-Fortinet Certified Associate (FCA).
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