Job Description

Position Overview:

The Staffing Specialist is responsible for managing work orders (requests for personnel), recruiting, screening, orienting, and hiring employees based on client specifications. Regular customer engagement is key to ensuring satisfaction. This role requires ensuring a steady flow of applicants, a safe work environment, and compliance with legal requirements in the hiring process.

Key Responsibilities:

• Recruiting & Applicant Flow: Manage applicant flow by developing recruiting sources, processing candidates, and collaborating with Recruitment Marketing for job ad placement.
• Customer Interaction: Regularly review work orders and communicate with customers to understand staffing needs.
• Employee Management: Pre-screen, interview, hire, counsel, evaluate, discipline, and recommend changes to employee status, including termination when necessary.
• Onboarding: Consistently conduct orientation and onboarding for new associates according to customer standards.
• Policy Administration: Implement company policies and procedures and update new hire orientations as needed.
• Compensation Setup: Set up new pay and bill rates with management approval.
• Assessments: Administer client-required assessments.
• Work Order Management: Receive, process, and analyze customer work orders.
• Merit Increases: Process merit, tenure, or incentive-based increases.
• Safety & Compliance: Participate in safety programs, case management for injured employees, and accident investigations.
• Invoice Resolution: Communicate with clients to resolve issues related to non-payment invoices.
• Candidate Pool Management: Maintain a steady flow of applicants to ensure quick turnaround for job orders.
• KPIs: Track, update, and analyze KPIs to meet team goals.
• Client Reporting: Regularly prepare and present performance metrics reports to clients.
• Other Duties: Perform additional tasks as needed to support team objectives and smooth daily operations.

Skills & Competencies:

• Problem-solving & Analytical Thinking
• Results-oriented
• Organized & Detail-focused
• Effective Verbal & Written Communication
• Customer/Client Focused
• Proficient in Computer Software
• Collaborative Team Player
• Presentation Skills
• Strong Sense of Urgency & Flexibility
• Professionalism
• Decision-making & Strategic Thinking

Required Competencies for All MAU Staff:

• Ethical Conduct
• Personal Effectiveness/Credibility

Required Education and Experience:

• High School Diploma/GED
• 1-3 years of work experience in a business or customer service (retail, hospitality) work setting
• Proficiency in Microsoft Office Suite & Google Workspace

Preferred Education and Experience:

• Associate or Bachelor's Degree in Communications, Business Management, Human Resources, or a related field
• Staffing, HR, or production supervisor experience
• HR Certification (PHR or SHRM-CP)
• Experience working with an ATS (Applicant Tracking System)

Supervisory Responsibilities:

While the Staffing Specialist will manage hiring, counseling, and termination of MAU contract associates at client sites, there are no direct supervisory responsibilities in this role. High performers will demonstrate team collaboration and mentoring skills.

Career Path Progression:

• Senior Staffing Specialist
• On-site Manager
• On-site Support
• Operations Manager
• Other Corporate Support Functions

Work Environment:

This role is performed in both administrative areas and manufacturing environments, based on client site requirements. Typical office equipment, including computers and phones, is used. Environments can range from non-temperature-controlled to GMP clean room settings.

Physical Demands:

• Ability to lift 5-15 lbs. occasionally
• Ability to stand or walk for up to 8 hours
• Ability to sit for up to 8 hours
• Occasional stair climbing

Travel:

This position may require up to 10% travel with minimal overnight stays.

EEO Statement:

MAU is an Equal Opportunity Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Other Duties:

This job description is not intended to cover all duties, responsibilities, and activities required. Responsibilities may change at any time, with or without notice.

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