Job Description

Job Description

Job Description

Description:

Who We Are

It happens millions of times each year: a learner receives a Lexile® or Quantile® measure from a formative, interim, or summative assessment. But each measure is unique. Because it’s not just a moment in a learner’s journey or an individual measure of reading and math ability, it’s a connection.

At MetaMetrics, everything we do supports that connection, from our commitment to states to how we engage with partners and how they serve educators and learner communities.

Founded by educational researchers Malbert Smith and Jack Stenner, with grant support from the National Institutes of Child Health and Human Development, MetaMetrics provides the global standard for measuring literacy and numeracy. Relied upon across the entire educational ecosystem, our measures are rigorous, consistent, and actionable. And they’ve been trusted by individuals, educators, assessment providers, publishers, and policy makers for over 30 years.

Producing measures for reading and math is the essence of what we do. But with our state and education partners, we do so much more. Lexile and Quantile measures activate a promoter effect that drives connections, so together we can inspire everyone to build life skills for a brighter tomorrow.

About the Role

The Vice President of Corporate Partner Success is a strategic leader responsible for ensuring that customers achieve measurable value and sustained success with MetaMetrics’s core solutions, namely the Lexile and Quantile Frameworks. This role oversees the full customer journey—from onboarding and implementation through renewal—focusing on driving adoption, satisfaction, and learning outcomes across a diverse portfolio of corporate royalty partners. The VP will shape the company’s customer success vision for these partners, build scalable processes, and oversee the successful execution of contract renewals for all domestic corporate royalty partnerships.

As a member of the leadership team, the Vice President will collaborate closely with the Sales, Product, Research & Development, Finance, and Marketing teams to align customer success initiatives with overall business growth. This leader will use data-driven insights to improve customer health and guide product innovation.   The VP will also expand key relationships across the Product, Sales, Marketing, and Implementation teams within our partner organizations. The ideal candidate combines a deep understanding of education product development with strong client relations and a passion for improving student outcomes. 

Essential Duties & Responsibilities

• Develop and execute the corporate partner customer success strategy to ensure adoption, satisfaction, and long-term retention.
• Oversee renewal strategy and execution of contracts to maximize retention, identify growth opportunities, and achieve revenue goals through trusted customer relationships. 
• Drive customer onboarding and implementation excellence to ensure seamless setup of partner reports and accelerate clients’ early value realization. 
• Represent the voice of the customer within leadership and executive teams to influence company direction and ensure that products/services align with customer needs.
• Establish measurable success metrics and KPIs , including customer health scores, financial and usage forecast details, and retention metrics. Maintain accurate reporting via CRM and other technologies. 
• Partner with Sales, Product, and R&D teams to field customer inquiries and align customer insights with product development, services, expansion opportunities, and go-to-market strategies.
• Create scalable customer programs —including training, support, and community engagement—to strengthen partnerships and advocacy.
• Attend/present at relevant conferences , prepare speaker proposals, and facilitate partner meetings, travel expected up to 25%.
• Conduct business reviews with both partner and internal stakeholders regularly to ensure alignment and account health.

Supervisory Responsibilities  

• This position may have direct supervisory responsibilities in the future.

Education and/or Experience:

• Bachelor’s degree (in Education, Business, Communications, or related field)
• Master’s degree preferred  
• Professional experience: 7-10+ years (client relations, product development, and/or program management)
• Customer success/account management/partnership experience: 3–5+ years in senior/manager roles and prior track record managing renewals, adoption, and growth
• Product development experience: 2-4+ years in educational product development
• Deep understanding of K-12 assessment, test development, data use, and district decision-making
• Knowledge of sales analysis and related metrics
• Excellent organizational, time management, and communication skills.

Computer Skills:

• Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), email, network file management, and Internet navigation, Google Suite, SmartSheet
• CRM experience required

Communication Skills:

• Ability to communicate, present, and influence all levels of an organization, including executive and C-level

PM18

Compensation details: 125000-150000 Yearly Salary

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