Call Center Representative Job at PrismHR, Elk Grove Village, IL

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  • PrismHR
  • Elk Grove Village, IL

Job Description

Get AI-powered advice on this job and more exclusive features. This range is provided by PrismHR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $22.00/hr Direct message the job poster from PrismHR Recruitment Supervisor | Professional Psychologist | Talent Acquisition Specialist | Bilingual (EN/ES) | Full-Cycle Hiring Expert in the U.S. Motivated Call Center Representative: Appointment Scheduling Specialist Are you a motivated individual passionate about helping customers and ready to thrive in a fast-paced, supportive team ? We are immediately hiring two full-time Call Center Representatives to join our growing team in Elk Grove Village, IL . This is an excellent entry-level opportunity for candidates eager to start a professional career. You'll play a critical role in managing our customer calendar, ensuring efficiency, and providing world-class service while earning $18.20 hourly . What You'll Be Doing: Essential Duties and Responsibilities As an Appointment Scheduling Specialist, your primary focus will be managing high-volume customer interactions related to service appointments: High-Volume Call Handling: Efficiently manage a high volume of inbound and outbound calls to schedule, confirm, and reschedule customer appointments. Customer Support: Provide accurate information about our services and resolve scheduling-related inquiries with professionalism and empathy. System Management: Utilize scheduling software and CRM systems to manage calendars, update customer records, and meticulously document all interactions. Proactive Communication: Proactively reach out to customers regarding upcoming appointments and manage necessary confirmations. Quality Assurance: Follow communication scripts while maintaining the flexibility to adapt to individual customer needs . Performance: Consistently meet or exceed performance metrics related to call handling time, accuracy, and customer satisfaction. Team Collaboration: Collaborate with team members and other departments to resolve scheduling conflicts and continuously improve processes. Requirements & What You'll Bring We're hiring for attitude and drive! If you possess these traits, we encourage you to apply: High school diploma or equivalent is required. No prior experience required! Previous call center or customer service experience is a plus. Strong verbal and written communication skills. Excellent listening, problem-solving, and multitasking abilities. Ability to remain calm and professional in a fast-paced environment. Basic computer skills (Microsoft Office, email, etc.). Familiarity with scheduling software and CRM systems is a plus. If you're eager to grow in a supportive environment and possess a strong commitment to customer satisfaction, apply to join our team today! #J-18808-Ljbffr PrismHR

Job Tags

Hourly pay, Full time, Work at office, Immediate start,

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